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Before
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Before
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Before
AfterThe TruePane Windows & Doors Guarantee
A guarantee is only worth the paper it’s written on, and around here we’ve never been much for fine print that covers everything except the actual problem. When we install a window or door in your Doral home, we stand behind the work, the parts, and the promise in writing. Our Done Right Promise means if it is not done right, we make it right. No paperwork fights, no arguing, no waiting on hold. You call, we come back, we fix it. That’s the standard on the first visit and the baseline for every callback.
What’s Covered
- Workmanship for 90 days. If a TruePane install shows any defect in how it was set, measured, or sealed, we return and correct it at no charge.
- Both manufacturer warranty layers. We register the product warranty and the glass warranty in writing before the truck leaves your driveway, with durations stated plainly on paper.
- Parts and materials handling. If a manufacturer part fails, we manage the claim with the maker and handle the replacement labor under our workmanship promise.
- Cleanup and job-site care. We treat your home the way we’d treat our own mother’s. Drop cloths down, work area swept, old windows and doors hauled away.
- On-time arrival. We’ll be there when we say. Background-checked, uniformed technicians measure every opening twice before ordering anything.
- Honest pricing. A square deal means the quote you approve is the bill you pay. No surprise line items, no change orders slipped in mid-job.
Our Satisfaction Promise
If something about your windows or doors is not true, not square, not sealed, or not working the way we said it would, you call the same number you called to hire us. A live person answers, 24 hours a day, 7 days a week. We schedule the return visit, we look at the work with our own eyes, and we make it right. That’s the entire process. The Keystone Standard means both warranty layers were registered in writing before we left your driveway, so there is no question about who covers what when something fails. Dale Kessler founded this company in 2008 on a principle that out-of-true installs and voided warranties were problems worth fixing permanently, and that principle has not changed. If the pane is not true, the job is not done. We stand behind it.
Licensed & Insured Backing
State licensing and insurance are not marketing claims. They’re the real guarantee behind every job we do in Doral. Our technicians are licensed and insured, which means if something goes wrong on a job site, you’re protected. Not by a promise, but by a policy. We carry the coverage required to work in your home without putting your property at risk, and we’re happy to show you proof before we start. That’s the difference between a company that plans to be in town in thirty years and one that’s just passing through. We sponsor county fairs and church roof funds because we intend to still be here when the next storm season hits. Call (386) 854-7948 for a free estimate, and we’ll give you everything in writing before work begins.
Frequently Asked Questions
It covers the workmanship of your installation. If we installed it wrong, mis-measured it, sealed it improperly, or left it out of square, we come back and fix it at no charge within 90 days of the install date. After that window, manufacturer warranties still apply, and because we register both layers of warranty in writing before we leave your driveway, you’ll know exactly what those cover and for how long. Call (386) 854-7948 if you have any question about whether something is covered. We answer the phone, and we’ll tell you straight.
We don’t just promise to register it. We do it before the truck leaves your driveway, and we hand you a copy with both warranty layers stated in writing, with durations. A lot of window companies leave warranty registration to the homeowner, and then the warranty lapses. That’s exactly the kind of out-of-true paperwork Dale Kessler built TruePane to fix permanently. If a manufacturer ever disputes a claim, we have the registration on file and we’ll go to bat for you.
No. A square deal means the price you approve is the price you pay. We don’t do surprise change orders, we don’t find “unexpected issues” that add hundreds to the bill, and we don’t leave a second appointment hanging. If something about the job genuinely changes, we’ll tell you before we touch it, and you’ll approve it in writing before it costs you a dollar. Call (386) 854-7948 to schedule your free estimate and get your number on paper.
Your manufacturer warranties still apply, and because we registered both layers in writing before we left, you’re covered. If a part fails, call us. We’ll help you file the claim, and in most cases we handle the labor on our end because we want the relationship to last longer than one job. We’ve been serving Doral and the surrounding communities since 2008 through a heritage of craft, and a recurring customer is worth more to us than a one-time fee.
Yes, where Doral and Miami-Dade County require permits for the work, we pull them and we pass inspection before we call the job done. Impact windows especially have to meet strict Miami-Dade product approval standards, and we won’t cut corners on code. If you’re not sure whether your job needs a permit, call (386) 854-7948 and ask. We’ll give you a straight answer.
Yes. We’re licensed and insured, with background-checked and uniformed technicians on every job. If you’d like to see proof of insurance before we start, just ask. We’d rather show you the paperwork upfront than have you wonder. That’s the kind of transparency that keeps us in business in Doral for the long haul.
What Our Guarantee Means for Your Doral Home
Windows and doors take a beating in this climate. Hurricane season sends wind-driven rain against glass and frames, and the humidity works on seals and weatherstripping year-round. A window that’s even slightly out of true will let water in, and water is the enemy of everything behind the wall. In Doral, we regularly see installs from other companies that were set out of square, sealed with the wrong compound, or flashed incorrectly around the sill. Those are not small problems. They’re the reason we measure every opening twice, set every pane true, and register every warranty layer before we leave.
That’s what the TruePane guarantee actually protects against. Not just the rare defective part, but the common defective install. The Done Right Promise is our way of saying we’ll stand behind the work where it matters most, in the first three months when an installation problem would show itself. And if it does, you won’t argue with anyone. You’ll call (386) 854-7948, a human will answer, and we’ll be there when we say, with the tools to make it right.
Get It in Writing Before You Hire Anyone
Most homeowners never read their window warranty until something breaks, and by then it’s too late to discover it wasn’t registered. TruePane gives you both manufacturer warranty layers, with durations, in writing before we leave your driveway. That’s The Keystone Standard. And our Done Right Promise sits on top of it. Dale Kessler started this company because out-of-true installs and voided warranties are problems worth fixing permanently. If you want a square deal on windows and doors in Doral, call (386) 854-7948 for a free estimate. We’ll put your quote on paper, explain exactly what you’re buying, and stand behind it when the work is done.
Written by Dale Kessler, Owner at TruePane Windows & Doors, serving Doral since 2008.
Six Reasons Homeowners Choose TruePane Windows & Doors
Impact systems engineered to design pressures up to +/-100, matched to your wind zone - your openings hold when the storm arrives.
Low-E insulated impact glass from our manufacturer lines commonly cuts monthly cooling bills 20-30%.
Laminated impact glass shuts out up to 40% of outside noise - traffic, neighbors, weather.
Monitoring services run $30-90 a month. Laminated impact glass resists forced entry around the clock, with no subscription.
Florida homeowners average around 25% savings on the windstorm portion of their policy after protecting every opening - some homes qualify for more.
A full impact package upgrades curb appeal, buyer confidence and appraised value in one project.