Frequently Asked Questions

We measure every opening, twice. Then we sit down with you and go over the manufacturer lines side by side on paper, including ViewLux and ECO Window Systems, so you can see exactly what you're buying. Once you approve the quote, we order materials, pull permits when they're required, and schedule an installation date. Our crew arrives when we say, protects the work area, removes the old unit, corrects any framing issues, installs the new window or door square and plumb, insulates and seals around it, and cleans up before leaving. The average retrofitted window takes 45 to 90 minutes per opening. A full house runs one to three days depending on the count.

Most single-window replacements finish the same day, usually within two hours of the crew arriving. A standard 10-window replacement across a Doral home takes two to three working days. If you're replacing all of your windows plus sliding glass doors, plan on four to five days. The biggest variable is the condition of the existing openings: when we find rotted framing in an older Fontainebleau house, repairing it right adds time. We'll give you a schedule in writing before we start, and we'll be there when we say.

You'll need to be home when we arrive to let the crew in and walk through the job, but after that you can go about your day. Most Doral homeowners stay for the first window to watch the process, then relax while the crew works. If you can't be home at all, we're happy to coordinate with a family member or trusted neighbor, as long as someone over 18 is on the property to grant access. For multi-day jobs, you'll set the alarm in the morning and be home to lock up at night, as usual.

A retrofit, sometimes called insert or pocket replacement, installs a new window unit inside your existing frame. The old sash comes out, the new window goes in, and the existing trim stays untouched. It's faster and less expensive, and it's the right call when your frames are still square and solid. Full-frame replacement removes everything down to the studs. We recommend it when the frame is rotted, the opening is out of square, or you want to change the window size or style. In Doral, where humidity and rain punish exposed wood, we see more full-frame jobs than dry climates would. We'll tell you which one your home actually needs and quote accordingly.

Yes, and this comes up constantly in Doral's planned communities, where HOAs in Westwood Lakes and Kendall West often require matching sightlines. We'll match the frame color, glass tint, grid pattern, and hardware finish as closely as the current market allows. If your original windows are discontinued, we'll show you the closest available lines, including Therma-Tru for doors and Mr-Glass for specialty glass, and we'll note any slight differences before you commit. No surprises on the bill, and no surprises on the wall either.

We install and service a range of manufacturer lines, including ECO Window Systems, Mr-Glass, and ViewLux. Each line has different strengths: ECO window systems are known for energy performance and impact ratings that hold up to South Florida code, Mr-Glass handles specialty glass and custom shapes, and ViewLux offers clean sightlines with strong thermal numbers. The right brand for your home depends on your budget, your HOA requirements, and whether you're within a hurricane wind zone, which most of Doral is. We'll show you the options side by side on paper and let you choose with clear eyes.

We install Therma-Tru fiberglass and steel doors, which is the brand we recommend most for Doral because the material stands up to sun, rain, and humidity without warping the way wood does. We also install wood doors when a homeowner wants that look and accepts the maintenance that comes with it. Sliding glass doors and French doors come through the same window lines we carry, so you can keep one brand family across the whole opening, which simplifies warranty paperwork and locks in consistent glass tinting.

We do both. Common repairs in Doral include fogged or broken sealed glass units, failed balances and springs, rotted sashes, worn weatherstripping on doors, and misaligned frames that bind in the humid season. If a window is rattling in the frame, sticking, or letting water in, we'll send a technician to assess it and give you a straight answer on whether it makes sense to repair or replace. Sometimes the most honest answer is that a 20-year-old builder-grade window isn't worth a repair. We'll tell you that too.

Every pro working under the TruePane Windows & Doors name is required to hold the license and insurance their state requires. That's a brand standard, and it's not negotiable. When a crew arrives at your home in Doral, they carry the credentials for the work they're doing. If you'd like to see documentation before we start, just ask, and we'll provide it. You should never hire a window or door contractor without verifying this, and we don't mind being asked.

When the job requires a permit in the City of Doral or Miami-Dade County, we pull it. Window and door replacement often does require permitting in Doral, especially for impact-rated installations and structural openings, and we handle the paperwork, the inspection scheduling, and the follow-up. We make sure the inspection passes before we call the job complete. If a contractor tells you permits aren't needed for all window work, check that claim carefully; the rules are specific and they're enforced.

Our crews work under the coverage the state requires for every worker on your property. We don't cut corners on this because protecting the people working in your home is part of working in your home the way we'd work in our own mother's house. That's one of our K.E.Y.S.: Your home first. If you have specific questions about coverage for a project, call (386) 854-7948 and we'll give you the straight details.

Yes. A broken or blown-out window after a storm is a security and safety issue, and we move those calls up in the schedule. We'll get a crew to your home during our regular hours, which are Monday through Friday from 7:00 AM to 7:30 PM, Saturday from 7:30 AM to 7:30 PM, and Sunday from 7:30 AM to 7:30 PM. We can board the opening to keep the weather and everything else out, then schedule a permanent replacement once the materials arrive and the weather settles. Call (386) 854-7948 and we'll start the paperwork immediately.

First, stop using the window and keep children and pets away from the glass. A cracked pane in a Doral home can hold for weeks or give way in hours, depending on the pressure it's under, and tempered glass can shatter suddenly if it's stressed. You can tape over the crack with clear packing tape on both sides to slow the spread, but don't try to remove or replace the glass yourself if it's a large or load-bearing unit. Call us at (386) 854-7948 and we'll assess whether it needs immediate attention or can wait for a scheduled replacement.

We schedule repairs promptly, usually within one to three business days for non-emergency work, depending on the current schedule and parts availability. We're not a 24/7 operation; our hours are Monday through Friday from 7:00 AM to 7:30 PM, Saturday from 7:30 AM to 7:30 PM, and Sunday from 7:30 AM to 7:30 PM, and we answer the phone during those hours with a real person. When you call with a situation, we'll tell you honestly where you fall in the schedule and what we can do to help right now.

The Keystone Standard is the TruePane Windows & Doors promise, and it's stamped on every page and every contract. Here's exactly what it means, applied to windows and doors: both warranty layers in writing, durations stated, 90 days on our workmanship, no arguing. You get the manufacturer's warranty on the window or door itself, the glass seal warranty, and our own 90-day workmanship guarantee. If it's not right, we come back. No paperwork shuffle, no phone tag, no "that's covered but that's not." Dale Kessler built this branch on that standard, and he stands behind it.

Yes. Before our truck leaves your driveway, we register both warranty layers: the manufacturer's coverage on the product and the glass seal warranty. You'll receive the paperwork in your email or by mail, and you'll keep a copy in your records. If you ever need to make a claim, call us at (386) 854-7948 and we'll walk you through it. We stand behind the work, and we don't make you dig through a drawer for a receipt to prove you're covered.

Ninety days from the date we finish, if anything about our installation is not right, we come back and fix it. This includes a window that binds or sticks after install, a door that sags and drags against the threshold, caulking that fails, or trim that comes loose. It doesn't cover damage from storms, accidents, or normal wear. The manufacturer warranties cover product defects, and our workmanship warranty covers our labor. If it's not right, we come back. That's the whole deal.

Manufacturer warranties vary by brand and product line. Many of the vinyl and fiberglass windows we install in Doral carry lifetime limited warranties on the frame and 20-year seal warranties on the glass unit. Impact-rated lines like ECO Window Systems carry their own specific terms, which we'll review with you before you sign. The key is that you'll know the exact duration of every warranty in writing before the job starts, because we state durations on paper and register them for you. No fine-print surprises later.

No, and we don't know anyone who honestly should. We guarantee our workmanship for 90 days, and we make sure the manufacturer warranties, which can extend for decades, are registered and valid in your name. What we do promise beyond the written terms is simpler than a lifetime guarantee: if something we installed isn't right, we come back and make it right. Not because a contract forces us to, but because we plan to be working in Doral thirty years from now, and a company that plans to be in town acts like it. Call (386) 854-7948 if you have a concern with any work we've done.

You can, and some Doral homeowners do, but there's a reason glaziers spend years learning the craft. A window that's a quarter inch out of square binds in July. A flashing detail done wrong leaks during hurricane season. An opening not properly sealed against Miami-Dade's humidity grows mold inside the wall before you ever see a drop of water. If you're handy and patient, a simple single-hung in an existing frame is doable. If you're dealing with impact-rated glass, a second story, or any window over 48 inches wide, the risk outweighs the savings. The window is only as good as the installation, and the installation is the part you'll live with for twenty years.

If the frame is square, the glass is intact, and the issue is something like a broken balance or worn weatherstripping, repair it. Hardware repairs on windows in Doral usually run $150 to $400 per window. If you have fogged glass, the seal has failed, and replacing the insulated glass unit costs 60 to 70 percent of what a comparable full window replacement would cost, at which point replacement usually makes more sense. If the window is original to a 1980s or 1990s Doral home and single-pane, the energy savings alone justify replacement. We'll give you a straight answer either way, not whichever option costs more.

Still have a question about windows and doors in Doral? Call us at (386) 854-7948 and ask. We'll be there when we say, and we'll tell you the truth, whether it's the answer you wanted or not.

Written by Dale Kessler, Owner at TruePane Windows & Doors, serving Doral since 2008.